This concept is about making people
go for preventive techniques rather than corrective technique. A brief
explanation of the zero defect concept is given below:-
- At first the current status and desired future status of the process are clearly defined.
- The difference between two indicates quality improvement.
- Once this exercise is in the next steps, the final quality status which was attained in the first exercise becomes the current states. A new desired future status also fixed.
- The exercise again continued for quality improvement and minimizing the gap between future and current state.
- Once the gap is minimized then the zero defect is achieved
