Quality guru Joseph Juran developed the ‘Juean’s
Trilogy’ an approach to cross-functional management that is composed of three
managerial processes. They are:-Quality planning, Quality control and Quality
improvement. The trilogy requires management to understand the above three
methodology.
Quality planning
Develops
and puts strategic & tactical goal that needs to be achieved. It includes:-
·
Establish
quality goals
·
Identify
who the customers are and their needs
·
Develop
process and the features of product according to customers need
·
Establish
process control
Quality control
To
prevent and correct unwanted and unexpected change. It includes:-
·
Evaluate
actual performance
·
Compare
actual performance with quality goals
·
Act
on the difference
Quality improvement
Constructs
a breakthrough system to create planned, predictable, and managed change. It
includes:-
·
Prove
the need and establish the infrastructure
·
Identify
the improvement projects
·
Establish
the project teams and providing them with resources and training
·
Establish
control to hold gain
