- Total Quality Management
- QFD & QSM
- Ross’s model for customer retention
- Kano’s model for customer satisfaction
- Customer types
- Juran’s trilogy
- Benchmarking
- Zero defect concept
- PDCA cycle
- Quality & its dimensions
- Principles of quality management
- Fish bone or Cause effect diagram
- Scatter diagram
- Control chart
- Pareto diagram
- Check sheets
- Histogram
- Brainstorming
- Integrated model of TQM
- Transition model of TQM
- TQM implementation stages
Total Quality Management
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