Survey Feedback
Survey feedback
refers to collection of data about the system and feeding back the data for
individuals and groups at all levels of the organization to analyze, interpret
meanings, and design corrective action steps.
Survey feedback
has been shown to be an effective change technique in OD. A well designed
survey helps organization members to develop valid models of how organizations
work and also provide feedback about progress towards goals.
Steps in survey feedback
•
Organization members at the top of the hierarchy
are involved in the preliminary planning.
•
Data are collected from all organizations.
•
Data are fed back to the top executive team and
then down through the hierarchy is functional teams.
•
Each superior presides at a meeting with their
subordinates in which the data are discussed.
•
Most feedback meetings include a consultant who
has helped prepare the superior for the meeting and who serves as a resource
person.
