Behavior modeling
is a training technique designed to improve interpersonal competence. A problem
solving approach underlies most behavior modeling training. The problem solving
approach consists of 3 phases. They are: problem identification, problem
solving, implementation. These contain five behavior skills:
Behavior description
The ability to
describe behavior of self or others in specific terms and to avoid
generalization drawn from observed behaviors.
Justification
The ability to
clearly explain the impact of an observed behavior on the individual, the
observer, or the organization.
Active listening
The ability to
correctly reflect content and feelings of another’s communication.
Participative problem solving
The ability to
involve another, meaningfully and appropriately in the problem solving process
of a work related problem.
Positive reinforcement
The ability to
compliment another in a sincere and authentic manner.
